Customer Service 101

OVERVIEW

This course is designed for senior learners with the essential skills to excel in customer service roles as a new skill to prepare seniors who are looking for a new job or step-down work. With an emphasis on leveraging life experience, the program covers effective communication, empathetic problem-solving, and strategies for managing diverse customer needs. The course also explores modern technology in customer service.

Course Details

Training Provider:	Centre for Seniors
Course Title:	Customer Service 101
Course Code:	CFS-CBO-M-024E
Language(s):	English
Duration of course	8 Hours
Date:	Jun 4; Jul 2; Aug 18
Mode of Training:	Classroom In-Person
NSA Subsidized Course Fee:	$57
Full Course Fee:	$285 (SkillsFuture Credits eligible for Singaporean Citizens aged 25 & above)
Online Registration:	Register Now (CLICK HERE)
Certification:	Upon achieving a minimum 75% attendance, Learner will receive a Certificate of Attendance by Centre for Seniors

Course Objective

• Equip senior learners with essential customer service skills for new or step-down employment.
• Focus on developing communication and customer interaction skills, including problem-solving.
• Teach strategies for addressing diverse customer needs effectively.
• Familiarize learners with modern technology used in customer service roles.
• Prepare learners to navigate tools and platforms that enhance customer interactions.
• Boost confidence to apply skills in real-world settings.
• Position participants for employment in today’s evolving job market.
By the end of this course, participants will be able to: Demonstrate effective communication skills. Apply empathetic problem-solving techniques to resolve customer issues with patience and understanding. Identify and address diverse customer needs, providing tailored solutions in a professional manner. Utilize modern technology tools commonly used in customer service, enhancing customer engagement and service efficiency with confidence. Leverage personal life experiences to enrich customer interactions and create positive customer relationships.6.Gain confidence in applying customer service skills in real-world settings, preparing for new or step-down roles in the workforce.

Updated: 6 Mar 2025

NSA: National Silver Academy (This is applicable to Singaporeans/Permanent Residents 50 Years and Above.

Register for the course now!

Courses

Customer Service 101
(PFC08H01E)
Programme Date
Programme Dates (Please select one)*
Programme Dates (Please select one)*
Date Format: DD slash MM slash YYYY
Personal Information
Full Name*
First
NRIC (Last 3 digits & 1 character)*
Date of Birth*
Date Format: DD slash MM slash YYYY
Date of Birth*
Date Format: DD slash MM slash YYYY
Gender*
Race*
Home Postal Code*
Email*
Mobile Number
Education Level*
Employment Status*
Sponsored by Employer?*
Are you currently looking for a job?*
Payment Mode*
How do you come to know of CFS's training programmes?*
To comply with the Personal Data Protection Act, we would also like to seek your consent to use your personal data to update you about CFS. Please indicate your consent to be added to our mailing list:
PDPA
I declare that all information given in this application form is true and accurate to the best of my knowledge. I have not deliberately omitted any fact. However, should I be accepted for the course, and if any of this information is found to be false or inaccurate, I understand that I will render myself liable for any action taken by CFSincluding civil/disciplinary action, dismissal from course, and forfeiture of course fees or fines. I agree to abide by CFS's decision concerning this application and I accept that CFSreserves the right to cancel or postpone the course without giving any prior reasons to the applicant if there are insufficient registrations to form a class. Once this application is approved, I agree that CFSwill use my personal data for the administrative process of completing this training course. (Signature is not required for online registration.)
*
- Check here to indicate that you have read and agree to this declaration.

Job Opportunities Briefing at Centre For Seniors

IMPORTANT:
Admission by registration only

Venue:
9 Bishan Place
#10-02 Junction 8 Office Tower
Singapore 579837

Tel: 6478-5019 or 8769-3809 (Whatsapp)
Full Name*
First
Gender*
Year of Birth*
Mobile Number*
Email*
I am referred by*
Remarks
Personal Data Protection Act (PDPA)
By completing your registration details, you agree to provide us with personal data for us to communicate and provide you with the requested service, product and/or registration.
* Disclaimer: Organiser reserves the right to vary the programme, venue, order of events or other details of the event at their discretion.
- I agree to the terms and condition